How do I measure
my vent?
Just measure the size of the duct opening, length
and width. The vent is made with a lip (for self rimming)
or frame (for flush mounts) on all sides.
For Baseboard Vents the length and width of the hole
as well as the length height and width of the area
you want covered. That's the measurement we go by.
If you have an odd requirement, please email or call
us. We will try to accomodate.
What if my vent size is not listed?
Just contact us with your measurements. We'll be
happy to give you a quote on a custom built vent.
What if I order the wrong size?
We understand how hard it is to judge measurements
sometimes! We want you to be satisfied so just send
us the standard registers back and we'll replace them
with the right ones. It's as easy as that!
How strong are your floor vents?
It's natural to worry about the strength of a floor
vent, particularly if it is going to be in a high
traffic area. That's why we make ours out of an interlocking
grid of solid oak. That way you're guaranteed the
strongest vent possible. But if something unforseen
does happen, just let us know and we'll replace it.
How do I finish my vent?
There will be step by step instructions shipped along
with your vent to let you know how to get just the
right finish. If you still need help or just want
someone to walk you through it, just give us a call.
How long after I make a payment will I receive
my order?
For most of our vents, we keep plenty in stock. But
to be safe, we usually ask that you allow seven to
ten business days for us to ship. This is especially
true if we custom build something for you and you
may want to check for lead times as they vary throughout
the year if you have a deadline.
If you've ordered a specialty wood, or custom
size just contact us to see how long it will take.
We will do our best to please you.
What if I don't want to use a credit card?
We are happy to accept money orders, PayPal (which
accepts personal checks, and most all credit cards)
Visa, Mastercard or company checks. (We will wait
for a check to clear before shipment.) Just write
down what you need and mail your payment to
Wood Vents Unlimited
1108 Dimmocks Mill Road
Hillsborough, NC 27278
Phone: 877-WOODVENTS (877-966-3836)
or Fax to 800-280-0464
Be sure to include your email address so that we can
let you know when we receive your payment and shipping
details.
What is your return policy?
We want you to feel secure ordering over the internet.
If you order a vent and it doesn't fit, just send
it back and we'll replace it. Be sure to do this before
you finish it, though! (Once you've stained a vent,
we can't sell it to anyone else.) Note:We do not return
shipping costs.
We're happy to answer any more questions. Just
email
us!